Is Your Car a Lemon? BBB Warns Consumers to Steer Clear of Deceptive Used Car Dealerships
Marlborough, MA – December 22, 2011 – Consumers are constantly on the lookout for a great deal when buying a new or used car. Better Business Bureau (BBB) urges consumers to do their research before doing business with used car dealers like Bumper2Bumper.
Bumper2Bumper, previously known as Bangor Car Care, is a used car dealer located in Bangor, Maine. Currently, BBB has received 53 complaints; these complaints remain unanswered. Consumers reported issues with repairs, warranty and customer service. They stated Bangor Car Care is selling cars that do not meet Maine’s safety standards, the mechanical work is unacceptable, and they do not provide satisfactory customer service. Complaints include accusations of inappropriate behavior by customer service personnel when asking for their deposit refunded or other services rendered.
“Whether you are looking for a fuel-efficient small car, a sporty convertible, or a family minivan, BBB can help guide you through the car buying experience,” said Paula Fleming, spokesperson for BBB. “When buying a car go armed with knowledge of car dealerships and a realistic financial budget.”
From Your BBB: Advice on Buying from a Car Dealer
• Think about how long you will keep the car, what color, size, and features you want. And, of course, what you can afford.
• Talk to people who have a car like you are considering buying. What do they like or dislike about the car?
• Talk with your bank or credit union about their terms for a used auto loan.
• Use resources about used cars, such as Edmunds’s Used Cars Prices and Ratings, Consumer Reports Monthly, and Kelley Blue Book.
• Check out the dealer’s reputation with Better Business Bureau.
• Ask the dealer for the CARFAX on the vehicle and/or how you can contact the previous owner.
• If you buy from a private owner, ask for the car’s maintenance and repair records. Check the title to make sure the seller is the legal owner.
• Inspect the car in daylight and good weather.
• Take it for a road test, checking out everything on that dashboard.
• Regardless of where you purchase the car, have your mechanic check it over before you make a final offer.
