Site Map

Site Map

Skip Navigation Links.
Collapse HomeHome
Collapse For ConsumersFor Consumers
Collapse Check Out a Business or CharityCheck Out a Business or Charity
Check Out a Business
Check Out a Charity
Collapse ComplaintsComplaints
File a Complaint
Check the Status of Your Complaint
The Complaint Process
Suggest a Business to be Investigated
Report a Scam
Which BBB Handles Your Complaint?
Collapse View National Complaint StatisticsView National Complaint Statistics
2012 Complaint and Inquiry Statistics
2011 Complaint and Inquiry Statistics
2010 Complaint and Inquiry Statistics
2009 Complaint and Inquiry Statistics
2008 Complaint and Inquiry Statistics
2007 Complaint and Inquiry Statistics
2006 Complaint and Inquiry Statistics
2005 Complaint and Inquiry Statistics
2004 Complaint and Inquiry Statistics
2003 Complaint and Inquiry Statistics
2002 Complaint and Inquiry Statistics
Collapse Resource LibraryResource Library
Alerts
Collapse FTC ArticlesFTC Articles
FTC Consumer Auto Guide
FTC Articles on Charities
Collapse FTC Articles on Computers and the InternetFTC Articles on Computers and the Internet
Net Cetera: Chatting With Kids About Being Online
FTC Consumer Articles on Consumer and Business Services
FTC Articles on Credit, Mortgage and Finance
FTC Articles on Family and Education
FTC Articles on Food
FTC Articles on Home Design and Products
FTC Articles on Home Improvement
FTC Articles on Insurance
FTC Consumer Articles on Retail Products
FTC Articles on Scams
FTC Articles on Travel and Recreation
Collapse Articulos de la Comision Federal de ComercioArticulos de la Comision Federal de Comercio
Automoviles
Compras de Productos y Servicios
Computadoras y el Internet
Credito y Prestamos
Dieta, Salud y Bienestar
Educacion, Becas y Empleo
Inversiones Y Oportunidades de Negocio
Robo de Identidad, Privacidad, y Seguridad
Telemercadeo y Servicios Telefonicos
Digital Offerings
Collapse StoreStore
Videos
BBB Scam Stopper
Faces of Distracted Driving
Top Scams of the Year
BBB Books
Identity Theft
Educational Tips
Collapse Programs and ServicesPrograms and Services
BBB Business Reviews®
Collapse BBB AUTO LINE<sup>®</sup> BBB AUTO LINE®
Collapse BBB AUTO LINE's processBBB AUTO LINE's process
Participating Auto Manufacturers
Description and Rules - all states except California
Description and Rules for California
FTC Automobile Dispute Settlement Rules
Your Guide to Preparing for Arbitration
File BBB AUTO LINE Complaint
Collapse Learn More About State Lemon LawsLearn More About State Lemon Laws
Alabama Lemon Law Information
Alaska Lemon Law Information
Arizona Lemon Law Information
Arkansas Lemon Law Information
California Lemon Law Information
Colorado Lemon Law Information
Connecticut Lemon Law Information
Delaware Lemon Law Information
District of Columbia Lemon Law Information
Florida Lemon Law Information
Georgia Lemon Law Information
Hawaii Lemon Law Information
Idaho Lemon Law Information
Illinois Lemon Law Information
Indiana Lemon Law Information
Iowa Lemon Law Information
Kansas Lemon Law Information
Kentucky Lemon Law Information
Louisiana Lemon Law Information
Maine Lemon Law Information
Maryland Lemon Law Information
Michigan Lemon Law Information
Massachusetts Lemon Law Information
Minnesota Lemon Law Information
Mississippi Lemon Law Information
Missouri Lemon Law Information
Montana Lemon Law Information
Nebraska Lemon Law Information
Nevada Lemon Law Information
New Hampshire Lemon Law Information
New Jersey Lemon Law Information
New Mexico Lemon Law Information
New York Lemon Law Information
North Carolina Lemon Law Information
North Dakota Lemon Law Information
Ohio Lemon Law Information
Oklahoma Lemon Law Information
Oregon Lemon Law Information
Pennsylvania Lemon Law Information
Rhode Island Lemon Law Information
South Carolina Lemon Law Information
South Dakota Lemon Law Information
Tennessee Lemon Law Information
Texas Lemon Law Information
Utah Lemon Law Information
Vermont Lemon Law Information
Virginia Lemon Law Information
Washington Lemon Law Information
West Virginia Lemon Law Information
Wisconsin Lemon Law Information
Wyoming Lemon Law Information
Collapse What Consumers Are Saying About BBB AUTO LINEWhat Consumers Are Saying About BBB AUTO LINE
2012 BBB AUTO LINE Statistics
FTC AUDIT on BBB AUTO LINE® Compliance with Federal Regulations
Collapse En Espa&#241;olEn Español
BBB AUTO LINE® Descripción y Reglas del programa para California
Descripción y Reglas Nacionales del Programa (no incluye ley limón de California)
Contáctenos
Contact Us
Program Eligibility Information
Consumer Resources
I am a Consumer
Need Work Done?
Need to Make a Purchase?
Request a Quote from BBB Accredited Businesses
Suggest a Business to be Investigated
Advertising Review
Parents' Corner
Collapse BBB EU Safe Harbor Dispute Resolution ProgramBBB EU Safe Harbor Dispute Resolution Program
Safe Harbor Privacy Principles
How to file a complaint with BBB EU Safe Harbor
File a Complaint
Customer Reviews
More
BBB Accredited Business Directory
Find a BBB
Collapse For BusinessesFor Businesses
Collapse Check Out a Business or CharityCheck Out a Business or Charity
Check Out a Business
Register Your Business
Business Login
Collapse Resource LibraryResource Library
Find Government Agency and Association Information
Alerts
Collapse ToolkitsToolkits
IRS Tax Center
Collapse FTC Business ResourcesFTC Business Resources
Advertising
Automobiles
Clothing and Textiles
Credit
Diet, Health and Fitness
E-Commerce
Energy and the Environment
Franchise and Business Opportunities
Fraud Prevention
Identity Theft, Privacy and Security
Resources For Your Business
Telemarketing and Direct Marketing
Collapse Artículos en Español del FTC para NegociosArtículos en Español del FTC para Negocios
Dieta, Salud y Bienestar
Prevencion de Fraude
Publicidad
Recursos Para Su Negocio
Robo de Identidad, Privacidad y Seguridad
Telemarcadeo y Mercado Directo
Create a Distracted Driving Policy
BBB Books
Identity Theft
Starting a New Business
Read the Business News and Opinion Blog
Profiles of Trust & Advice
Collapse Programs and ServicesPrograms and Services
Become a Safe, Secure and Approved Place to Visit Online
Update my Business Information
BBB Accredited Business Directory
Speakers Bureau
Accredited Business Achievement Club
BBB Community Patrons
Find Us On...
Digital Offerings
Accredited Business Resources
Resources for Business Owners
Collapse Dispute Handling and ResolutionDispute Handling and Resolution
Dispute Resolution Training
BBB AUTO LINE®
Moving and Storage
Right at Home
Dispute Resolution Rules and Brochures
BBB EU Safe Harbor
BBB International Torch Awards
Training
Collapse BBB EU Safe HarborBBB EU Safe Harbor
Collapse Where do I start?Where do I start?
Privacy Policy Language
Pricing Information
BBB EU Safe Harbor Participants
BBB EU Safe Harbor Rules
Participation Agreement
Frequently Asked Questions
How to file a complaint with BBB EU Safe Harbor
Privacy Policy Requirements
BBB EU Safe Harbor Questions - Contact Us
BBB EU SAFE HARBOR Complaint Reports
Collapse ComplaintsComplaints
Respond to a Complaint
The Complaint Process
File a Complaint
Collapse About BBB AccreditationAbout BBB Accreditation
Accreditation In Eastern Massachusetts, Maine, Rhode Island and Vermont
Apply for BBB Accreditation
Collapse BBB Code of Business Practices (BBB Accreditation Standards)BBB Code of Business Practices (BBB Accreditation Standards)
Code Of Advertising
BBB Accreditation Revoked or Denied
BBB Accreditation Revoked or Denied
Code Of Advertising
Collapse Advertising BBB AccreditationAdvertising BBB Accreditation
Collapse BBB Accredited Business Seal for the WebBBB Accredited Business Seal for the Web
Start the Process (If your business is already Accredited, contact your BBB)
Testimonials
BBB Code of Business Practices (BBB Accreditation Standards)
Collapse Advertising Review ServicesAdvertising Review Services
Collapse National Advertising DivisionNational Advertising Division
About NAD
Collapse Partnership and SubscriptionPartnership and Subscription
NAD/CARU Electronic Delivery form and Printed Case Reports Order Form
Collapse Contact InformationContact Information
Andrea C. Levine, Senior VP and Director, National Advertising Division (NAD)
David G. Mallen, Deputy Director
Martin S. Zwerling, Associate Director of Operations & Case Management
Annie M. Ugurlayan, Senior Attorney
Jennifer E. Fried, Staff Attorney
Kathleen Dunnigan, Senior Staff Attorney
Rebecca Griffith, Staff Attorney
Laura Brett, Staff Attorney
NAD Case Reports
Collapse Children's Advertising Review UnitChildren's Advertising Review Unit
Academic Advisory Board
Collapse SupportSupport
Key Benefits to CARU Supporters
CARU Supporters
How To Support
Collapse CARU Privacy ProgramCARU Privacy Program
CARU Safe Harbor Program Requirements
Relevant Links
CARU Supporters
Collapse Contact UsContact Us
Wayne J. Keeley, Director, Children's Advertising Review Unit
Phyllis B. Spaeth, Associate Director, Children's Advertising Review Unit
Angela Tiffin, Staff Attorney, Children's Advertising Review Unit
Andra Dallas, Staff Attorney, Children's Advertising Review Unit
Katie Berwitt, Staff Attorney, Children's Advertising Review Unit
Christina Poturica, JD, Legal Associate, Children's Advertising Review Specialist
Jay G. Black, Manager, Business Development & Marketing, Children's Advertising Review Unit
Testimonials
Collapse Guidelines & ProceduresGuidelines & Procedures
CARU/NAD/NARB Procedures
Advertising Law Reports
Parent's Guide
Relevant Links
CARU Case Reports
Collapse Parents' CornerParents' Corner
Online Safety Resources
Safe Harbor Program Participants
Collapse Kids and Internet SafetyKids and Internet Safety
Internet Basics
What Parents Should Know About the Internet
Educate Yourself
Other Resources
Collapse Children's Food and Beverage Advertising InitiativeChildren's Food and Beverage Advertising Initiative
Collapse More Information and CFBAI Key DocumentsMore Information and CFBAI Key Documents
Comments to the Interagency Working Group on Food Marketed to Children
About the Initiative
Collapse Company PledgesCompany Pledges
Burger King Corp.
Cadbury Adams USA LLC
Campbell Soup Company
The Coca-Cola Co.
ConAgra Foods, Inc.
The Dannon Company
General Mills, Inc.
The Hershey Co.
Kellogg Company
Kraft Foods Group, Inc.
Mars, Inc.
McDonald's USA, LLC
Nestle USA
Post Foods, LLC
PepsiCo, Inc.
Hillshire Brands
Unilever
Collapse Pre-2010 Company PledgesPre-2010 Company Pledges
Burger King Corp.
Cadbury Adams USA, LLC
Campbell Soup Company
The Coca-Cola Co.
ConAgra Foods, Inc.
The Dannon Company
General Mills, Inc.
The Hershey Company
Kellogg Company
Kraft Foods Global, Inc.
Mars, Inc.
McDonald's USA, LLC
Nestlé USA
PepsiCo, Incorporated
Post Foods, LLC
Unilever
Mondelēz Global LLC
Enhanced Core Principles
Outside Resources
Contact Us
Collapse Electronic Retailing Self-Regulation ProgramElectronic Retailing Self-Regulation Program
Electronic Retailing Self-Regulation Program FAQs
ERSP Procedures
Advertising Self-Regulatory Council
National Advertising Review Board
Collapse Online Interest-Based Advertising Accountability ProgramOnline Interest-Based Advertising Accountability Program
Case Decisions
Internet Advertising: Your choice through ad choices
Report a Violation
Advertising Review
Advertising Advice
Avoiding Bad Transactions Online Training
Collapse For Charities and DonorsFor Charities and Donors
Standards for Charity Accountability
Other Charity Research Resources
Collapse Check Out a Business or CharityCheck Out a Business or Charity
Check Out a Charity
Charity Login
Collapse Charity Reports and StandardsCharity Reports and Standards
Collapse Charity Accountability StandardsCharity Accountability Standards
Standards for Charity Accountability
Collapse Implementation Guide to BBB Wise Giving Alliance Standards for Charity AccountabilityImplementation Guide to BBB Wise Giving Alliance Standards for Charity Accountability
Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8
Standard 9
Standard 10
Standard 11
Standard 12
Standard 13
Standard 14
Standard 15
Standard 16
Standard 17
Standard 18
Standard 19
Standard 20
Index to the Implementation Guide
Have Your Charity Evaluated
List of National BBB Wise Giving Reports
Charity Login
Collapse Charity Complaints and ReviewsCharity Complaints and Reviews
Inquire About a Charity
File A Complaint Against A Charity
Collapse About BBB Wise Giving AllianceAbout BBB Wise Giving Alliance
Collapse BBB Wise Giving Alliance Annual ReportsBBB Wise Giving Alliance Annual Reports
2012 BBB Wise Giving Alliance Annual Report
2011 BBB Wise Giving Alliance Annual Report
2010 BBB Wise Giving Alliance Annual Report
2009 BBB Wise Giving Alliance Annual Report
2008 BBB Wise Giving Alliance Annual Report
2007 BBB Wise Giving Alliance Annual Report
BBB Wise Giving Alliance Staff
Collapse Donation FormDonation Form
Wise Giving Alliance State Disclosures
BBB Wise Giving Alliance Board of Directors
Charting Impact
BBB Mobile Giving Foundation
Collapse Charity Seal ProgramCharity Seal Program
BBB Local Charity Seal Progam
BBB Charity Seal Holders
Charity Seal Program Sample License Agreement
Charity Seal Program Fee Schedule
Charity Seal Program Description
Charity Seal Program FAQs
Apply For Charity Seal Program
Collapse Resource LibraryResource Library
News Releases
Wise Giving Guide
Give But Give Wisely
Speakers Bureau
BBB Accredited Charity Directory
Collapse Tips & Advice For GivingTips & Advice For Giving
Basic Giving Tips
Charity Mailing List Removal
Car Donations
Police and Firefighter Appeals
Telephone Appeals
Used Goods Donations
Charity Sweepstakes
Donating to Child Sponsorship Organizations
Deducting Contributions
Hurricane Relief Donations
Video Tips
Collapse Charitable Donor Resources, Advice and HelpCharitable Donor Resources, Advice and Help
Charitable Donor Information Resources
News, Information and Resources for Charities
Nonprofit, Charity and Philanthropic Publications and Magazines
Government Agencies
Information and FAQs for Charitable Donors
Collapse About UsAbout Us
Collapse Vision, Mission and ValuesVision, Mission and Values
BBB Standards for Trust
History and Traditions
BBB's Resume
Infographics - BBB at a Glance
Collapse BBB StructureBBB Structure
What is a BBB?
Collapse LeadershipLeadership
Meet the President & CEO
Meet the Vice President of Operations & Business Relations
Meet the Vice President of Communications & Marketing
Meet the Vice President of Accounting & Administration
Executive Committee
Board of Directors
Accredited Business Standards Committee
Directions
BBB Market Place Trends, Statistics and Activity
In the News!
Find us on......
Read Consumer News and Opinion Blog
Frequently Asked Questions
Employment
Find a BBB
BBB's Resume
Collapse News CenterNews Center
Press Releases
News Archive
Find Us On...
Media Contacts
Collapse For News OrganizationsFor News Organizations
Media Kit
Public Educational Campaigns
Public Service Announcements
BBB Market Place Trends, Statistics and Activity
BBB Consumer News and Opinion
Digital Offerings
Scams, Schemes, Con-Games and Rip-offs
Consumer Purchase Planning Trends
Contact Us
Find a BBB
Site Map

z